Returns

Retail purchases are eligible for refund or exchange within 30 days of purchase. Wholesale purchases are eligible for exchange only for items of equal or lesser value, and cannot be refunded. Any exchanges must be made within 30 days of purchase.

Refunds or exchanges will be accepted with original purchase receipt and product must be returned to the corporate warehouse before the refund or exchange will be honored. Customer is responsible for return shipping charges. Product must be returned in original packaging and in sellable condition.
Refunds will be for the exact purchase amount on the receipt, minus the cost of shipping and handling. For example, if the purchase amount is $100 and $10 shipping, only $100 will be refunded. Refunds do not include the cost to return the product to the corporate warehouse.
Regardless of reason, all returns MUST be processed through eyeqbeauty Customer Service. You must receive a Return Authorization Number (RA#) from eyeqbeauty prior to sending your return. Items returned without a RA# printed on the outside of the shipping box will be returned to the customer. eyeqbeauty is not obligated to accept any returns for exchanges without pre-approval.
To help us better assist you; please call 888-458-8889 to prearrange your return.

Non-Returnable Items: Special orders, gift sets or promotional items are non-returnable. We cannot accept returns on opened products like oils, lotions, personal care products, creams, books, videos, music, CDs, DVDs, brochures and software.

-Call 1-888-458-8889 and ask speak with a Customer Care Representative. After speaking with a representative, you will be issued a RA#. YOU MUST RECEIVE a RA# before you send product back.

-Include a note stating purchaser's name, address and order number and reason for return. Be sure to include RA#.

-Using a good carton, return package via insured US Mail, UPS or FEDEX.

-Keep a record of shipment until you have received credit or replacement merchandise.


Send returns to:

eyeqbeauty 

c/o Quintessential Beauty Group

1800 Bridgegate Street

Suite #105 

Westlake Village, CA 91361



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